Delivery & Returns

Shipping 

P&P is free in the UK (excluding certain areas of Scottish Highlands & Islands, and Channel Islands – check with us if you are in these regions)

Tracking

Your order will be fully trackable and will need to be signed for on delivery

Timescale 

We do not deliver on a specific day or time – your Hired Theme Package or Favours order can take anything from 3-5 days to arrive after it is despatched. For absolute peace of mind it is probably advisable to have it delivered to a home address, but if your wedding venue is happy to keep all the items there for you until the big day that’s fine, as long as there is someone there during working hours to sign for the items. Items are insured against damage in transit but we do not take responsibility for loss after delivery eg if the venue agrees to store them but loses them!

Shipping Abroad 

We don’t currently ship outside the UK but may do in the future

Returns

Hired Theme Packages - we will arrange for our courier to collect the items on a day that suits you - this must be within 3 working days after the wedding. You should keep all the packaging originally provided and use it to re-pack all the items carefully

Favours - if for any reason the wedding does not take place, or the items are damaged, and you want to return them, contact us and we will advise what to do. We only pay return postage if items are damaged on arrival