Terms & Conditions

Whilst using this website you are agreeing to comply with and be bound by the following terms and conditions of use which together with our privacy policy govern Theme Queen’s relationship with you in relation to this website. When you hire or purchase from Theme Queen you enter into a contract and these terms detail our responsibilities to you.

The term ‘Theme Queen’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 14 Exeter Street, Brighton, BN1 5PG. The term ‘you’ refers to the user or viewer of our website.


1. General Terms

  • The content within the pages of this website are for your general information and use. Whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own discretion. The content is subject to change without notice.
  • The prices displayed on this website include VAT at the current and appropriate rate. The standard rate of VAT is currently 20%. All payment is made in GBP (British Pound Sterling). We reserve the right to amend the price of any item or to withdraw an item on sale at any time, regardless if an order exists for an item.
  • Images used on this website may depict products that we do not sell that are used as props for photography. Some images may be used for illustration purposes only.
  • This website uses cookies to monitor browsing preferences and store browsing information enabling you to use our shopping cart and checkout.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is only allowed with written consent from Theme Queen.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
  • Every effort is made to keep the website up and running smoothly. However, Theme Queen takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s)


2. Making a Purchase & the Contract

To make a purchase you are required to complete our simple checkout process. You will be guided through the checkout and asked to input your data to complete the transaction. Upon placing your order, we will send you an order acknowledgement email; this is to advise you that we have received your order request. When your order is ready to ship, we will then send you a despatch confirmation email. It’s at this point that we accept your order and the contract is formed. We reserve the right to cancel an order should there be an issue with stock levels or payment details, or the identification of a pricing or product description error. All purchases take place in a safe environment using the latest SSL (Secure Sockets Layer) encryption technology and a secure server.


3. Liability - Purchased Goods

Theme Queen shall not be liable in any way for any loss or damage arising directly or indirectly from the delivery of goods being delayed or prevented or for any other reason beyond our control including the acts of any third parties. Furthermore, in no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever whether arising from loss of data, loss of profits or loss of revenue in connection with the use of this website.


4. Delivery - Purchased Goods

Theme Queen will deliver any goods ordered to the delivery address supplied when submitting an order. Availability permitting, orders will despatched for delivery within the stated time frame. The despatch of goods constitutes our duty of fulfilling the contract. If you are unfortunate enough to receive a damaged item, please contact our customer service team within 7 days. They will be happy to assist you and arrange a replacement or refund where applicable. We do advise you to check goods upon arrival. No liability can be accepted for costs caused by late deliveries, or for any other reason. If you refuse delivery, please notify our customer service team immediately.


5. Returns, Refunds & Exchanges - Purchased Goods

We want you to be happy with everything you buy from Theme Queen. If you are not completely satisfied with the condition of the goods you have purchased then please notify us immediately and return them to us within 14 days for a full refund. Goods must be received in original condition and packaging with all components intact. Ensure that you include full order details otherwise your refund may be delayed. Once your return or exchange has been processed, we will return any monies owed onto the original payment account.


6. Terms and Conditions of Hire

Hire Conditions

The hire period for all items is 7 days maximum - from the point of receipt of goods to the time of collection by our courier

Any extension to the hire period must be agreed prior to your event - extensions to the hire period may incur additional charges

The items shall at all times remain the property of Theme Queen

The customer is responsible for the care of the items during the hire period from the time of delivery/collection until the items are collected/returned and accepted back into the possession of Theme Queen

All goods will be supplied in a clean, ready to use condition - all items should be returned in an equally clean condition

Failure to return items in a clean condition will result in a 15% charge of the total hire

All breakages/damages/losses discovered on return receipt of the items will be charged accordingly - a list of these charges will be supplied by email with your order confirmation

Delivery and collection

All items can be collected/delivered at the time period agreed in the contact

Upon receipt of the items, the customer must inspect all items and sign a delivery note to accept receipt of the goods. In the event of shortage or damage, it is the customer's responsibility to mark this on the delivery note at the time of delivery. If the customer fails to do this, the items will be deemed to have been delivered in a clean and undamaged condition. Equally, if there is no-one available to check the items, they will be deemed to have been delivered in a clean and undamaged condition

The customer agrees to return the goods/prepare the goods for collection, at the time period specified in the contract. Failure to return/prepare the goods on time will result in an additional 10% charge of the total hire

Some items will be delivered in secure packaging. Items should be returned to us in this packaging to avoid damage to items during transport


Theme Queen accepts no responsibility for any injury or damage caused by the goods hired


7. Customer Email

We never pass your email address or any other personal details on to any company or organisation outside Theme Queen.